warranty

Thank you for choosing Premix Marbletite. We hope you’re enjoying your new pool finish. Please make sure to fill out the warranty form below and carefully read our Warranty Terms & Conditions before submitting your registration. Registering your pool protects your investment. It’s quick and easy and will make any warranty claims much more efficient.

Step 1: Select your product

Please select a series first.
Step 2: Provide the required information

Homeowner Info

Contractor/Applicator Info

Additional Info

Your information will never be shared with anyone outside of Premix Marbletite or our Customer Support Team. Please provide either a phone number or email address so that we may contact you in the event of a warranty claim.

I agree, that I have read and agree with the Premix Marbletite Warranty Terms & Conditions

Premix Marbletite Ten (10) Year Limited Warranty Terms & Conditions

Premix-Marbletite Manufacturing Co. (herinafter referred to as Premix), warrants its products – Marquis Series, Freestone Series, Crystal Series and Marquis Magic – against failure on a 10 Year Limited Warranty from the date of installation by a professional licensed pool finish applicator. In the event of failure, Premix shall, upon verification, provide Marquis Series, Freestone Series, Crystal Series or Marquis Magic materials to repair the area of failure only.

LIMITATIONS:
NOTE: TO THE EXTENT PERMITTED BY LAW, THERE IS NO OTHER WARRANTY OR REPRESENTATION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING NO WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. THIS IS A 10 YEAR LIMITED WARRANTY AS SET FORTH HEREIN.

  1. This Warranty excludes damage due to defects in workmanship or physical abuse of the pool.
  2. Some loss of aggregate is expected, especially in a new installation; this is not to be considered a failure.
  3. It is understood that stone itself and application techniques will result in variations in tone and appearance. This variation in pool shades is not to be considered a failure; the Marquis Series, Freestone Series, Crystal Series and Marquis Magic are not warranted with regard to color or stains, topical and or chemical induced.
  4. The contractor shall have the right to repair the area of failure only. The Marquis Series, Freestone Series, Crystal Series and Marquis Magic replacement is limited to this repair. It is understood that some cosmetic variation will result.
  5. Premix warrants the Marquis Series, Freestone Series, Crystal Series and Marquis Magic material only and is not responsible for labor to repair said material.
  6. Subsequent costs such as water replacement, chemicals, land and loss of use of the pool are not covered.
  7. This Warranty shall not include pools that have been abused physically or through lack of proper chemical balancing, chlorine applications or other chemical abuses. Damaged caused directly or indirectly by an act of God, including any natural disaster such as hurricane, earthquake, tornado, etc.
  8. Delamination, minor surfacing checking, cracks and minor cracks are not covered by this Warranty.
  9. This Warranty is non-transferable.
  10. Pool must be checked monthly by a pool retail outlet having water testing capabilities. Computerized records must be present at time of inspection.
  11. This warranty is issued jointly to Pool Owner and Contractor. Contractor is the first point of contact regarding any warranty claim. Premix does not provide inspection services and may inspect a pool at a contractor requests and they must be present. Additionally Historical Pool Chemistry Records must be provided for verification.

The Premix warranty is not valid unless this form is completed in full (batch number required) and submitted within thirty (30) days of installation of Marquis Series, Freestone Series, Crystal Series and Marquis Magic material.

This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

POOL WATER CHEMISTRY

It is necessary for the longevity of your pool finish and as a condition of this Warranty, that the following chemical guidelines and Sequestering Agent® levels must be followed and maintained: Sanitizer levels must be maintained in accordance with the manufacturer’s specifications of the sanitizer you are using. (Ex: Free Chlorine = 1 – 3ppm)

pH
7.2 – 7.6
Total Alkalinity (TA)
80-120 ppm
Calcium Hardness (CH)
200-400 ppm
Cyanuric Acid
40-60 ppm
Sequestering Agent
10-12 ppm (6oz. per 10,000gal of water)
Salt Water pools
Lower pH to 7.2 weekly (very important)
Use Sequestering Agent for salt water pools

Pool fill water containing high levels of metals may need to be pre-treated and filtered before being added to your pool. DO NOT stop water while the pool is filling. If adding additional fill hoses, add to the deep end of the pool only. The initial process, including start up chemicals, should be done by a pool professional. This may take several days. Afterwards, balance the pool water to the above noted water parameters. Check the pH several times per week for the first few weeks and add pool acid pre-diluted to the deep end of the pool to lower the pH to 7.0-7.2 range or lower if needed. NEVER allow the pH to rise above 7.6 during the first 30 days. Brush the pool daily for the first 30 days, then as needed. To help prevent metal stains and scaling of the finish and to up-hold your product warranty, you must add the proper amount of the Sequa-Sol® or any leading brand of Sequestering Agent weekly as noted above. After the first 30 days, check the pool water routinely at least once a week or more often and keep the water balanced to the above noted water chemistry parameters. For salt water pools: do not add salt to the pool for the first 30 days. Be sure to add pool acid weekly and lower the pH to 7.2ppm. No pool cleaners without brushes or vacuums with wheels for the first 30 days. Do not add Calcium for the first 60 days; then only if it is below 200ppm.

WARRANTY CLAIM PROCEDURES

To initiate a warranty claim, notify Premix-Marbletite Manufacturing Co., 1259 NW 21st Street, Pompano Beach, FL 33069. Prior to an inspection, Premix-Marbletite Manufacturing Co. must receive by certified mail a brief note describing the complaint and photocopies (do NOT send the originals) of the following:

  1. Original “return receipt” as completed at time of application
  2. Historical copies of Pool Water Chemistry test results for 24 recent and successive months

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